FREQUENTLY ASKED QUESTIONS:

How can I log into the website?

Go to http://www.annebright.com/accounts/login/ to log into the website. 

I just joined the club.  Can I look at previous club sets before I backdate?

Yes!  You can look at all prior club sets and all prior club specials at: https://www.annebright.com/BackdateClubDesigns/

I did not receive my club newsletter.  How can I let you know?

Send an e-mail to info@annebright.com and we will get it to you and try to troubleshoot the problem. The problem could be that your credit card expired or was declined, or perhaps the newsletters are bouncing (not able to be delivered to your account). If everything is okay on our end, it may be a setting on your server or e-mail account.

We have been doing our best to make sure all club members receive the newsletter on the first of each month and that you have live “click-able” links. However, no matter what we do, there are a few members who continue to miss out on Anne's wonderful designs. Most problems seem to be with cable internet providers (Comcast, gci, sbcglobal) and addresses at smaller companies and private servers. It is just as frustrating to us as it is to those of you who are not receiving the monthly newsletters and designs. Each newsletter is tracked and if everything on our end shows as being sent, the problem is on the receiving end. Adding 'annebrightnews@gmail.com' to your address book or contact list will sometimes correct the problem (or keep the newsletters from ending up in a spam / bulk / junk folder which most of us forget to check). There could be bulk settings on the account blocking the newsletters. There are many different reasons and account settings that could be the cause of frustrations. We suggest that if you continue to have problems that you open a (free) gmail account even if you only use it to get the newsletter and designs each month. We are tracking members who do not receive the newsletter when sent out in the bulk mailing (who need the newsletter sent to them individually each month). We hate to lose club members, and are more than happy to help those who are willing to help themselves. However, if after three months, the problem has not been corrected, in order to keep administrative costs down we will cancel memberships of members who are unable to receive monthly newsletters. Thanks so much for your cooperation in this matter.

I received my club newsletter but the links don't work.

If you cannot click on the link to get to the download, you can copy or type the link into your browser window. Please make sure you are copying the link EXACTLY as it appears in the newsletter (minus any line breaks that may have occurred while in transit). The problem is normally that the / is not included at the end of the link while copying or pasting the link.

If that still does not work and a new window opens with a "page not found" error message that does not come from our website, then your internet provider or your account settings are blocking the live links. You will need to contact your provider to request that they unblock the links and/or give you instructions to change your settings so that the links can be used.

We suggest that if you continue to have problems that you open a (free) gmail account even if you only use it to get the newsletter and designs each month.

I am a member of The Paper Trail.  Can you tell me how to enlarge a pattern?

Yes!  You can get instructions by clicking here.  These instructions were created for the Simply Continuous CD's, but work the same for the pdf files you receive monthly. 

I would like to change my membership information for an Anne Bright digital club.  This includes e-mail address, credit card, club level and / or phone number. 

Click here to update your information.

I own a store and would like to carry your products.  What can you do for me?

We have special wholesale pricing. Contact us at info@annebright.com for more information!

I purchased a digital design and did not get to download it.  How can I get my order?

If you completed your purchase, you should have received an e-mail with links to download all designs. If you did not receive this e-mail or have exceeded your allowed download time (7 days from time of purchase), please contact us at info@annebright.com.

I unsubscribed from the newsletter.  Why am I still being charged?

If you hit 'unsubscribe' at the end of a newsletter, it does NOT cancel your membership in the club. It simply takes you off the subscribers list so you do not receive your newsletters.  If you would like to cancel your membership, please send an e-mail to info@annebright.com.

How do I download my designs?

You can find instructions at http://www.annebright.com/download/

Will your designs run on my machine?

Our designs currently are available in the following formats:

.txt (PC Quilter / SideSaddle)

.cqp (CompuQuilter)

.iqp (IntelliQuilter)

.qli (Statler Stitcher)

.hqf (HQ Pro-Stitcher)

What happens if I lose a design?

We will be happy to replace any designs that you have purchased from us previously, but we will charge a $10 fee. We recommend to all of our customers that you create a backup copy (or 2!) of your design files so that if the copy you use on your system becomes lost or corrupted, you have a clean copy to retrieve. Our own staff usually keep a copy on the computer that they use to download and on an external hard drive and/or on a jump drive that you use to transfer files.

What should I do if my design is not running properly?

Contact us at: info@annebright.com. We will help you diagnose if this is a design or conversion problem, a corrupt file or if it is a system error. Please know that this takes time to figure out and we ask for your patience! We do guarantee all of our designs and will take steps necessary to provide you with a replacement if needed.